Satisfaction Guaranteed Return Policy.
If you are not completely satisfied with your merchandise, returns or exchanges can be made within 20 days of arrival at the address you specified.
Most items are returnable. However items that are special order, custom made or altered from the manufacturers stock jewelry at your request are non-returnable and non-cancelable once work on the stock items have begun. This includes, but is not limited to requesting non-stock items, specific gemstones, changing gemstones or sizing a ring outside of the manufacturers stocked sizes. Jewelry items developed from your specifications are also non-returnable.
All returned items must be in their original condition, not worn or altered in any way. Returned items are subject to inspection which may include the originating manufacturers approval before credits are issued. Special note: Gemstones are inspected by originating manufacturers gem lab prior to credit being issued (approx 7 to 10 days).
Shipping and insurance charges paid for by GemOptions Jewelry per your request, above our normal "Free Shipping" are not refundable.
When returning jewelry remember to:
1) Contact me, Richard, via the contact page in Support above for a return authorization number (RMA).
2) Return items in their original condition and packaging.
3) Include a copy of your receipt or Invoice Number. Write the return authorization number (RMA) on your receipt, circle the item(s) returned for clarity.
3) Package the merchandise securely, and ship to the address I give you with the return authorization.
Returned items must be unused, in original condition for a refund. We suggest adding insurance to protect yourself. We are not responsible for damaged, lost, missing or late incoming parcels.
Questions or Concerns?
Please contact me, Richard, via the Conact Page in the navigations menu "Support" link above.
Thank you, Richard.
